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Launch Your Beauty Brand With Low MOQ Private Label Cosmetics

BeautyLaunch Theme Support

BeautyLaunch Theme Support

Use this page to request help with BeautyLaunch theme setup, configuration, theme editor settings, layout issues, bug reports, and update questions.

Support Scope

  • Theme installation and setup guidance.
  • Homepage, collection page, product page, blog page, and contact page configuration.
  • Hero product image setup and logo preview settings.
  • Inquiry form source tracking questions.
  • Theme update and backup guidance.
  • Bug reports related to the original BeautyLaunch theme files.

Not Included In Standard Support

  • Custom feature development.
  • Third-party app setup or debugging.
  • Custom Liquid, JavaScript, or CSS written by another developer.
  • Product data entry, image editing, copywriting, or SEO content writing.
  • Store strategy, advertising, or paid marketing services.

Before Contacting Support

  1. Duplicate your current theme as a backup.
  2. Check whether the issue happens on desktop, mobile, or both.
  3. Prepare your store URL and theme version.
  4. Take screenshots or record a short video showing the issue.
  5. Describe what you changed before the issue appeared.

Information To Include

  • Your name.
  • Your email address.
  • Your Shopify store URL.
  • Your BeautyLaunch theme version.
  • The page URL where the issue appears.
  • A clear description of the issue.
  • Screenshot or video link if available.

Response Time

We usually respond within 1-2 business days. More complex questions may require additional time, especially when screenshots, theme access, or store-specific testing are needed.

Contact Support

Please contact us through the store contact page and include “BeautyLaunch Theme Support” in your message.

Open Contact Page

Documentation

For setup instructions and theme usage guidance, please read the documentation page first.

Open BeautyLaunch Theme Documentation

Theme Update Notice

If your theme was installed from the Shopify Theme Store, Shopify may provide an update option when a new BeautyLaunch version is available. If your theme was installed by manually uploading a ZIP file, automatic Shopify theme updates may not be available.